How to make a complaint
You can raise a concern or complaint with us in any of these ways:
- Phone: +44795646123 during our opening hours
- Email: hello@medorahealth.co.uk
- Using our feedback form (choose "Complaint" as the topic)
- In writing to: Unit 1, 155-156 Hockley Hill, Birmingham, B15 8AN
Please include your name, contact details, and as much detail as you can about what happened. You can complain on behalf of someone else with their permission.
What happens next
- We will acknowledge your complaint within 3 working days.
- Our Superintendent Pharmacist, Muhammed Nayeem Ahad 2229947 MPharm, or a senior team member will look into it.
- We will keep you updated and aim to give you a full response as soon as possible.
If you're not satisfied
If you're unhappy with our response, you can contact NHS England on 0300 311 22 33 or by email at england.contactus@nhs.net.
If you are still not satisfied, you can ask the Parliamentary and Health Service Ombudsman to review your complaint at ombudsman.org.uk or on 0345 015 4033.
Concerns about a pharmacy professional's fitness to practise can be raised with the General Pharmaceutical Council at pharmacyregulation.org.